Customer Comments



I have used PETS BEST FRIEND many times. I wouldn't even think of leaving Bobby anywhere else. Dawn has a great setup and my dog loves going to her for his holidays. Bobby gets plenty of exercise from playing with the other dogs and always comes home tired. Would easily recommend to anyone. Ten out of ten every time.

We found Dawn through our previous kennel's. I spoke at length with Dawn on the phone before my dogs came to her. As soon as we arrived at Dawn's Charlie, Ben and Holly ran straight into her house, they really enjoyed their stay and i didn't hear a peep from them for a couple of day's, I would highly recommend Dawn to anyone, my dogs love their holidays with their fairy dogmother. Mel and Nathan

We were so worried about leaving our little rescue cocker spaniel while we went on a holiday arranged long before we had him. We decided that we would split the holiday between us and one of us would spend half the time at home then we would swap over.

That was before we met Dawn, Fraser enjoyed a two night visit in May and came home totally relaxed and happy. Thus we were able to go away this month knowing that Fraser was enjoying his holiday at Birch Grove which meant that we really enjoyed our holiday. Again he came home after a longer stay just as relaxed and happy. It is so good to know of such a great facility at Birch Grove kennels.

The boys had another great time. Hardly able to move back home for a few days so clearly had a lot of fun running around with new friends...bliss! Thanks to Dawn for another wonderful experience for us all!

Needing somewhere to leave our beloved pet whilst we went on vacation, Birch Grove was recommended to us by a friend who lived locally. On our initial visit we were met by Dawn, who proved to be a natural pet lover who was both energetic and enthusiastic as she showed us around the kennels. July 2008, as we headed off on our holiday we knew that Holly our Border Collie (18 months old) was in safe hands. Not to be disapointed Holly sent us several Text messages to say she hade made lots of friends and that the food and company were most enjoyable and that she had a huge field to run around in daily. We (Holly & I) have no hesitation in recommending these kennels to anyone who needs their mind put at ease, and we will definately be using this superb vacility again. Next time we will be staying ourselves and sending Holly away on holiday instead Ha, Ha! Many thanks for everything Dawn.

Our dog Frankie is quite shy and nervous. He came back a different dog after his holiday with Dawn. He is much more sociable and looking forward to his next stay!!

Thank you for looking after our two crazy collies, Cody and Clicquot, in April. We were very anxious about leaving them in kennels for the 1st time but they loved it (and their manners have improved!). We have already recommended Pets Best Friend to other friends and we will certainly book our two pampered pets in again as well. Thanks

For years our holidays have been restricted to places where Sam could go with us. After seeing the facilities at Birch Grove, we felt very content to go away for a 3 day break & leave him. When we collected him he was quite relaxed & it was obvious that he had been treated like one of the family. We can now check out the holiday brochures, knowing that we have found exceptionally good kennels where Sam can have a stress free stay while we're away.

Desmond & Elizabeth

This is the first time we have used Pets Best Friend & it certainly won't be the last. Our Shih Tzu Clancy had a great time & we were able to enjoy our holiday knowing he was in good hands. Clancy was treated like one of their own.

We would not leave him with anyone else now! Alex & Val X

We are very happy to see how Lunas is getting on with the other dogs. He looks very happy & healthy & the pictures are great.

Thank you. Martina, Katy & Alex

After we visited, we were absolutely delighted as their love of dogs & animals in general is patently obvious. There are good facilities at Birch Grove with lots of space for walks & romping about. I have no hesitation in recommending Birch Grove, it is run very professionally & they are very dedicated to their "residents" & will do all in their power to make their stay a happy one, stress free for both the pet & its' owners. It is wonderful to have found such a great place & are in no doubt at all that we will be using Birch grove & their services again.

E.Curran & Leah

Just a very quick thank you on behalf of Toby. When we returned to collect him last week, it was as if he didn't want to come home; this is in stark contrast to other kennels. Although the kennels he was taken to before are extremely good, the freedom allowed in the fields and contact with other dogs is brilliant. I would have no hesitation in recommending Birchgrove to anyone, but not too much as I would like Toby to be able to go back anytime!

I was very pleased & impressed how 'Pets Best Friend' handled the whole arrangement of taking care of Monty. They go out of their way to make sure the pet & owner are happy.

Monty seemed thoroughly happy & well looked after. I would recommend the service to anyone & will hopefully be using the service in future. Sam

After searching for weeks to find a suitable place for our dog spikey to stay, we came across Pets Best Friend. Once we had visited, we were more than happy for him to stay. After we picked him up, he was so much happier than he usually is when we collect him from kennels, he didn't seem overly eager to leave! I loved the attention he received & the environment, the huge field & woods.The pictures on the web were lovely to see, he obviously had a whale of a time. Not only would we use them again, but would definately recommend them without a doubt, I know that in future we'll have no worries leaving him. Annette, Nick & Spikey.

When we came back from our holidays it was clear to see that our dog Choi had not only had a good time but looked really healthy & happy. We would have no hesitation in leaving Choi here again. Thanks again for everything Andy, Natalie, Leah, Axien, Andrew & not forgetting Choi!


Just like to thank you for looking after two stupid springers {MAGGIE AND MILO} who seemed to thoroughly enjoy themselves at birch grove. W. Beattie.

I would have no hesitation in recommending Pets Best Friend to any pet owner in the country. My family & I would not leave our Vizsla with anyone else & are thankful to them for providing us with this most valuable service for caring pet owners. T.Clarke

To me, my dog is the most important part of my life, my best friend & companion, he took to her right away & this put my mind at ease. I have found her to be completely reliable & trustworthy & would have no hesitation recommending them to any of my friends. Beverley